Frequently asked questions

Account Registration
Account Administration
Placing an Ad
Changing My Ad
Renewing My Ad
Cancelling My Ad
Payments
Answers

Q: Do I need to register to place an ad?
A: Yes. You will need to register if you want to place an ad or save a draft ad.

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Q: What information do I need to register?
A: To register you will need to provide: Your name; Residential address; and a valid email address.

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Q: I've forgotten my password - what do I do?
A: Access the Forgot your password page by clicking on the link below the login panel on the login screen. Enter your email address and click on "Get new Password". Following successful completion of this page you will receive an email containing your new password.

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Q: How do I change my password?
A: You must be logged in to change your password. Select "Change my password" from the main menu and enter a new password.

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Q: What information do I need to place an ad for my car?
A: You will need the following:
  • Car details, i.e. make, model
  • Selling price
  • Kilometre reading
  • Engine number or Registration and expiry date
  • Digital photos of your car
  • Contact details including email

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Q: How much does it cost to place an ad?
A: The cost of your ad will depend on the package you select. As you build your ad, the cost of your ad is calculated and displayed on the page.

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Q: What are the different package options?
A: Information about the different types of available packages can be found on our website.

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Q: Where will my ad be published?
A: Online car ads will be published on the following sites:
  • Carsguide.com.au
  • Drive.com.au
For print ads, your ad will be placed in either the metro or community publications you select.

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Q: Can I preview my ad before it is published?
A: Yes. As you build your ad, you will be able to preview your ad by clicking the Update button.

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Q: When will my ad be published?
A: Online car ads will be published once the ad has been through our quality assurance process. Print ads also go through our quality assurance process and will be printed in the publications and issues you have selected.

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Q: Is there a deadline for submitting an ad?
A: Yes, a deadline applies for all ads. Each publication has a different deadline. Click here to view all deadlines.

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Q: Can I include photos in my ads?
A: Yes. You can include 1 photo for a print ad, and up to 8 photos for an online ad, depending on the package you have selected.

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Q: Why does my print ad not appear under the same classification I selected online?
A: There are numerous classification names that are colloquially significant, yet mean the same classification. We do our best to match the local classification to your chosen online classification.

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Q: Will I receive confirmation of my ad placement?
A: Yes. Once you have paid for your ad, you will receive a confirmation email which outlines the details of your ad. The confirmation email will be sent to your registered email address.

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Q: How do I view the status of my ad?
A: You must be logged in to view the status of your ad. Once you've logged in, select "Manage My Ads" from the main menu bar. The "Manage My Ads" page will display the status of all your current ads.

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Q: How will I know when my ad finishes?
A: You must be logged in to view when your ad will finish. Once you've logged in, select "Manage My Ads" from the main menu bar. The "Manage My Ads" page will display the finish date of all your current ads under the column labelled "Finish Date".

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Q: How do I change my ad?
A: You will need to log in and find the ad you wish to edit from the "Manage My Ads" page. Select the ad and click "Edit".

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Q: I've created a draft ad, why can't I see it under "Manage My Ads"?
A: Ads that have a draft status are purged after 4 weeks from the date the ad is created.

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Q: How do I delete an ad?
A: Ads you've created cannot be deleted. However, any ads that have a draft status will be purged after 4 weeks from the date of creation.

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Q: I've created an ad. What information can I change when my ad has been submitted?
A: You are permitted to make any changes you wish to your ad. However, you will not be permitted to change the make and model of a car or the item name of goods for sale. Changes to your ad may incur additional costs or entitle you to a refund. You will be required to pay any outstanding charges or you will be automatically credited for any amount we owe you. The cost of your ad after the modifications will be displayed in the "Your Ad Cost" section. The changes to your ad will take affect after the ad has passed our quality assurance process.

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Q: I've created an ad. What information can I change when my ad is active?
A: You are permitted to make any changes you wish to your ad, including adding additional components. You will not be permitted to change the make and model of a car, the item name of goods for sale, run schedule or remove any components you previously submitted. You will be required to pay any outstanding charges or you will be automatically credited for any amount we owe you. The cost of your ad after the modifications will be displayed in the "Your Ad Cost" section. The changes to your ad will take affect after the ad has passed our quality assurance process.

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Q: How do I renew my ad?
A: You can renew an ad that has a "Finished" status. To renew an ad, select the ad from the "Manage My Ads" page and click "Renew".

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Q: How many times can I renew an ad?
A: You can renew an ad as many times as you want to.

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Q: When renewing my ad, can I select a new package?
A: No. You must choose the same package

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Q: How much does it cost to renew my ad?
A: Depending on the original package you purchased, you may be entitled to a discount for your ad renewal. The cost of re-advertising your goods will be displayed when you renew your ad.

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Q: How do I cancel my ad?
A: You will need to log in and find the ad you wish to cancel from the "Manage My Ads" page. Click on the ad you wish to cancel, click the "Cancel" button and select a cancellation reason code.
For print ads, the ad will not appear in any subsequent issues you have purchased. For an online ad, the ad will be removed immediately.

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Q: I cancelled my ad, do I get a refund?
A: If you cancel an ad that has a status of "Submitted", you will receive a refund for your booking. If you cancel an ad that has a status of "Active", you will not be entitled to a refund.

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Q: How do I pay for my ad?
A: We accept payment using the following credit cards: VISA, AMEX, Mastercard and Diners.

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Q: Do I receive confirmation of my payment?
A: Yes. You will receive an email confirming your ad booking which includes a tax invoice, confirming payment for your ad.

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